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Terms & Conditions

Terms & Conditions
 rev. 1/17/2011

ACCEPTANCE OF ORDERS
All orders are subject to acceptance by our sales and credit
departments. Crystal Intercom will not be responsible for any errors
caused by verbal orders. Claims for errors can only be made
on written orders

TERMS
Net cash unless otherwise specified. A service charge of 1.5%
per month (18% yearly) will be charged on any invoices over
30 days old. All deliveries of equipment and processing of
orders presently in house will be withheld from any customer
having any invoices 45 days old, or older, until credit is reestablished.
Any purchase order pursuant to the accompanying quotations
will not become a binding contract until it is accepted and
acknowledged by seller at seller’s office.

If pricing listed on website is incorrect and product is still purchased
customer will be contacted for revision of sale.

FREIGHT
F.O.B. factory, packing included—unless otherwise arranged.
Unless otherwise specified, at our option we will ship common
carrier collect.
Responsibility is transferred to consignee after bill of lading,
express receipt, or shipping memo is signed. Claims should be
made to the transportation company. Shipment should be
inspected for damage upon arrival and damage should be
noted on packing slip by freight or express agent to press
claim. Claims of short shipment must be made within seven (7)
days of receipt of equipment. Failure to do so deprives us of
the ability to substantiate accuracy of shipment and therefore
nullifies any claim against us.

PRICING
The illustrations do not necessarily show standard colors,
materials and equipment.
Crystal Intercom reserves the right to make changes at any time
without notice, in price, colors, materials, equipment
specifications, models and also to discontinue models. This
right may be exercised without incurring any responsibility with
regard to products previously sold.
Any tax imposed by Federal, State or other governmental
authority on the sale of the merchandise and service referred
to in a quotation shall be paid by buyer in addition to the
quoted purchase price.

DELIVERY
Dates of delivery are determined from the date of seller’s
acceptance of any order or orders by buyer; and are estimates
of approximate dates of delivery, not a guarantee of a
particular day of delivery. Sellers shall not be liable for failure
or delay in shipping goods hereunder if such failure or delay is
due to an act of God, war, labor difficulties, accident, inability to
obtain containers or raw materials, or any other causes of any
kind beyond the control of seller.

ORDER CANCELLATION
Bona fide orders accepted by us cannot be canceled without
written consent. If granted, any expenses incurred by us must
be absorbed by the buyer. Custom products and certain smallvolume
products will require completion of a “No
Cancellation—No Return” form prior to order acceptance.
Orders for apartment house lobby panels, special order
merchandise, customized, modified, or altered equipment may
not be canceled once manufacture begins.

BACK ORDER POLICY
Unless we are instructed to ship an order complete, we will
partial ship and back-order the balance of the order

PRODUCT LIFE
Crystal Intercom makes no official statement in regards to the
longevity of any of its products. Crystal Intercom products are
produced in accordance with market trends and firm customer
purchase orders. Generally speaking, our products do not
carry a specific production life cycle, and are produced in
accordance within the aforementioned criteria. However,
Crystal Intercom will support and maintain any viable and ongoing
business opportunity that is mutually beneficial to both
Crystal Intercom and its customer(s).

RETURN GOODS POLICY
(Procedure for handling in-warranty products and authorization
for return of other merchandise.) An RMA number must be
requested before returning any merchandise for credit or
repairs. Crystal Intercom requires item and quantity, plus purchase
order for repair RMAs, prior to issuing an RMA number. All
merchandise must be returned to us freight prepaid. Crystal Intercom
will return in-warranty merchandise freight prepaid.
In-warranty merchandise will be repaired or replaced (at our
option) and returned to you on a no-charge basis. Missing or
damaged accessories will be billed to you. Non-current
merchandise that may still be in warranty will be repaired and
returned to you in the packaging in which it was received, since
new cartons and packaging are generally not available for noncurrent
merchandise. In-warranty merchandise that has been
marred, relabeled, written on, or otherwise damaged cannot be
replaced with new merchandise and can only be repaired and
returned.
If approval is granted to return merchandise for credit, the
return is subject to the following conditions: (1) Merchandise
must be unused and in new condition, and returned freight
prepaid in its original packaging, including any unopened bags.
(2) Credit will be issued at current published prices, or at
original billing price, whichever is lower. (3) A minimum of 25%
restocking charge will be deducted from the credit to cover the
cost of handling, billing adjustment, re-inspection, re-testing,
etc.

Any custom-made, modified, or altered equipment is not
subject to return for credit or exchange. Since all apartment house
lobby panels are custom made, they are not subject to
return for credit or exchange. Non-current merchandise and/or
goods shipped a year or more before will not be accepted for
credit or exchange.

All non-warranty repairs, regardless of selling price, shall incur
a minimum charge of $100 list per RMA or $50 list per item,
whichever is greater. Fees for non-warranty repairs are as
follows:
US List Price (Per Item) Repair Fee (Per Item)
Less than $400.......50% of US List Price, minimum of $50
$400–$599 .................................................................$250
$600–$799 .................................................................$300
$800–$999 .................................................................$350
$1000–$1199 .............................................................$400
$1200–$1599 .............................................................$500
$1600–$1999 .............................................................$600
$2000–$3999 .............................................................$800
$4000–$5999 ...........................................................$1000
$6000–$7999 ...........................................................$1200
$8000 or more.....................................................By Quote

For all other merchandise, Crystal Intercom shall, upon request,
provide a repair estimate to the customer for approval.
Discontinued items require an estimate before repair. The
charge for the repair estimate is $100 list, which shall be
waived if the customer chooses to repair the merchandise.
If an item cannot be repaired, it shall incur a minimum charge
of $100 list per RMA or $50 list per item, whichever is greater.

REFURBISHED/SERVICE STOCK POLICY
This policy is intended for “system down” incidents, where
specific Crystal Intercom parts are required to return a Crystal Intercom
system to a functional state. This policy does not cover
replacement of large numbers of peripherals caused by
catastrophic events, such as lightning damage, voltage surges,
etc.
First, the customer must contact our technical support
department. If a replacement part is deemed necessary, the
customer must obtain both the part number of the needed item
and the Tech Call log number from the technical support staff,
and then contact our sales department to order a refurbished
replacement part (or new, if refurbished is not available).
The customer must supply our sales department with: the part
number of the part required, the Tech Call log number, the job
name, the approximate date of initial installation, and a
standard company purchase order. A verbal purchase order
number will be sufficient only if followed up with a faxed or
electronic copy. The purchase order must acknowledge that
the part being ordered is a refurbished part, either within the
part description or by a statement of acknowledgment. The
refurbished part number will be denoted with the suffix “R.” If a
refurbished part is not available, a new part may be ordered.
Crystal Intercom will make every effort to ship the part within 24
hours of order.
To return the original part, the customer must obtain an RMA
number from our sales department that refers to the
replacement part invoice number. If the original part is returned
within 30 days, Crystal Intercom will issue full credit, less shipping
charges. Please refer to our Limited Warranty for details.
Customer pays all shipping charges. If the original part has
suffered damage that voids the warranty, or is beyond the
warranty time period, the cost of repair will be deducted from
the credit.

LIMITED WARRANTY
Crystal Intercom warrants its products to be free from defects of
material and workmanship under normal use and service for a
period of one year from date of delivery (except for cameras,
which have a 90-day warranty); and will repair or replace (at
our option), free of charge, any unit that is found to be
defective and returned to us under warranty. Buyer’s exclusive
remedy and seller’s limit of liability for any and all losses
resulting from nonconforming goods or tender, or from any
other cause, shall be for the contract price of the particular
goods with respect to which the losses or damages occurred.
This warranty shall not apply to any water, fire, lightning, paint,
or to use in violation of instructions furnished, nor be extended
to units which have been repaired or altered outside of the
factory. This warranty does not cover batteries, bulbs, picture
tubes (CRT), or fuses, or damage caused by batteries used in
connection with the product. Crystal Intercom reserves the right to
make the final decision whether there is a defect in materials or
workmanship and whether or not the product returned is within
the warranty. This warranty covers bench repairs only. All
claims under this warranty are based on delivery of equipment
to an authorized warranty station or offices of the company,
transportation charges prepaid. Crystal Intercom will not be
responsible for any costs incurred involving on-site service
calls. Repair or replacement by others, fire, transportation and
labor charges, indemnity, etc., are not covered by this warranty
and no responsibility for same will be assumed by us. There
are no obligations or liabilities on the part of Crystal Intercom for
consequential damages arising out of, or in connection with,
the use or performance of the product, or other indirect
damages with respect to property damage, or loss of revenue,
profit, inconvenience, life or health.
All Crystal Intercom communication equipment is fully tested and
inspected before leaving our warehouse. After this inspection, a
warranty label is affixed to the product showing a serial number.
This label is used to determine the date a piece of equipment is
manufactured. Any altering, tampering or removing of this label
voids all warranties expressed or implied.

SPECIFIC PACKAGING
Buyers shall, in respect of goods packaged by seller in
accordance with designs, processes or formulas supplied,
determined or requested by buyer, defend seller at buyer’s
expense and pay costs and damages awarded at any suit
brought against seller for infringement of any letters patent by
reason of use of such designs, processes, or formulas,
provided seller promptly notifies buyer of any claim of or suit
for infringement and tenders defense thereof to buyer. Seller is
entitled to be represented in any suit at its own expense.

GENERAL
There are no provisions with respect to a quotation which are
not specified herein. If buyer places an order with seller based
on a quotation, whether in writing or orally, then this quotation
and buyer’s order and seller’s acceptance and confirmation will
constitute the entire contract between buyer and seller with
respect to the subject matter of this quotation. Any agreement
so made shall be governed by the laws of the State of Illinois.